If you’ve lost your phone or changed your number, updating your contact information with SASSA is essential to avoid interruptions in receiving your Social Relief of Distress (SRD) grant.
Whether you choose to update it online or offline, the process is straightforward. Here’s how you can easily change your SASSA phone number.
Why You Need to Update Your Phone Number
Keeping your phone number updated ensures:
- Payment Notifications: You receive updates and OTPs for grant payments.
- Secure Access: Only you can retrieve grant-related information using your new number.
- Timely Communication: Stay informed about grant statuses and changes.
Methods to Update Your SASSA Phone Number
SASSA offers two primary methods for updating your phone number:
| Method | Process |
|---|---|
| Online | Update through the SASSA website. |
| Offline | Update via the SASSA helpline. |
1. Update Your SASSA Phone Number Online
Changing your number through the SASSA website is convenient and quick.
Step-by-Step Guide:
- Visit the SASSA Contact Update Page
Open your browser and navigate to the official SASSA website. - Enter Your Details
Provide your:- 13-digit South African ID number.
- Application ID (if available).
- Submit the Form
Double-check the entered information and click “Submit.” - Verify Your New Contact Details
You’ll need to verify your email address and new phone number. - State Your Reason for Updating
Select a reason for the change, such as:- Lost or stolen phone.
- No access to the old number.
- Confirm with OTP
An OTP (One-Time Password) will be sent to your new number. Enter it to finalize the update.
Once verified, SASSA will update your contact details and send a confirmation.
2. Update Your Phone Number via SASSA Helpline
If you prefer an offline method, you can call SASSA’s helpline.
Steps to Follow:
- Dial 0800 60 10 11, SASSA’s toll-free number.
- Request a phone number update.
- Provide your:
- South African ID number.
- Old phone number for verification.
- Answer identity-related questions for security.
- Once verified, the representative will process your request.
Your phone number will be updated within a few days, and you’ll receive confirmation.
Lost Your Application ID? Here’s How to Retrieve It
Your application ID is crucial for online updates. If you’ve misplaced it, follow these steps:
- Go to the SASSA Status Check Page
Visit the SASSA website and access the status check section. - Enter Your Details
Provide your ID number and old phone number. - Submit
Click “Submit” to view your application ID.
Once retrieved, you can use it to update your contact information.
Tips for a Smooth Update
- Double-Check Your New Number: Ensure accuracy before submitting.
- Be Honest: State valid reasons for the update to avoid penalties.
- RICA-Registered SIM: Ensure your new phone number is registered to receive PIN codes for cardless ATM withdrawals.
- Avoid Multiple Updates: You can only update your contact information once every 24 hours.
Common Reasons to Update Your Phone Number
| Reason | Impact |
|---|---|
| Lost or stolen phone | Prevents unauthorized access to your grant updates. |
| No access to the old number | Ensures you continue receiving payment notifications. |
| Wrong number entered during registration | Avoids miscommunication and grant payment delays. |
| Using someone else’s number initially | Ensures full control over your grant-related updates. |
Updating your SASSA phone number is vital for uninterrupted SRD grant communication.
Whether you choose the online or helpline method, the process is simple and secure. If you face challenges, contact the SASSA helpline for assistance.
Act promptly to ensure you receive all notifications and payments without delays!
