If you’ve received unwanted prerecorded calls from Citibank about past-due accounts, you might be eligible for a payout ranging from $350 to $850—or even more if you received multiple calls.
The $29.5 million settlement is an opportunity to claim compensation and ensure businesses adhere to consumer protection laws.
Here’s how to check your eligibility, file a claim, and secure your payment before the December 20, 2024 deadline.
Eligibility
To qualify for compensation, you must meet the following criteria:
- Non-Citibank Customer: You were not a Citibank customer, cardholder, or authorized user at the time of the call(s).
- Call Received: At least one prerecorded or automated call from Citibank between August 15, 2014, and July 31, 2024.
- Call Content: The calls were about a past-due Citibank credit card account.
If you meet these conditions, you may be eligible for a payout from the settlement fund.
What the Settlement Offers
1. Cash Compensation
- $350–$850 per Eligible Claim: Compensation is based on the number of valid claims.
- Up to $2,500: For individuals with evidence of multiple calls (more than five).
2. Additional Benefits
The settlement resolves claims under the Telephone Consumer Protection Act (TCPA), a law designed to protect consumers from unwanted and intrusive telemarketing practices.
Filing Your Claim
The claims process is straightforward. Follow these steps to ensure your submission is successful:
Step 1: Visit the Settlement Website
Go to the official settlement website to access the claim form and detailed instructions.
Step 2: Fill Out the Claim Form
Provide the following information:
- Full name, address, and contact details.
- Phone number(s) where you received the calls.
- Declaration of non-Citibank customer status.
Step 3: Submit Supporting Evidence (Optional)
While not mandatory, evidence such as call logs, voicemails, or statements can strengthen your claim.
If you have proof of receiving more than five calls, you could qualify for the higher payout tier.
Step 4: Submit the Claim
- Online: Fill out and submit the form electronically via the settlement website.
- By Mail: Download the form, complete it, and mail it to the Claims Administrator.
Step 5: Monitor for Updates
After submission, the Claims Administrator will process and verify your claim. Approved claimants will be notified about payment timelines.
Key Deadlines
- Claim Submission Deadline: December 20, 2024
- Final Hearing Date: January 14, 2025
Late claims will not be accepted, so ensure you file promptly.
Why This Settlement Matters
The Citibank TCPA settlement highlights the importance of protecting consumer rights. Robocalls and prerecorded messages without consent are a violation of privacy and the TCPA, which prohibits such practices.
Participating in this settlement helps hold businesses accountable and ensures fair treatment for consumers.
Tips for Filing
- Be Accurate: Double-check all information on your form.
- Submit Evidence: Strengthen your claim with supporting documentation.
- Meet Deadlines: Ensure your claim is filed before the deadline.
- Avoid False Claims: Fraudulent claims can lead to legal consequences.
Take this opportunity to claim your compensation and make your voice heard about consumer rights violations.
