If you’re a beneficiary of the SASSA SRD grant and need to update your phone number, this guide provides you with clear and simple steps.
Whether your phone was lost, stolen, or you simply switched numbers, SASSA offers multiple methods—online, via WhatsApp, or offline—to make the update process convenient and secure.
Reasons to Update Your Phone Number
Here are common scenarios requiring a phone number update:
- Your phone was lost or stolen.
- You changed your SIM card after registering your SASSA grant.
- The number you provided in your SASSA application is incorrect.
- You used someone else’s phone number during the application and no longer have access to it.
How to Update Your Phone Number
SASSA offers several ways to update your contact information, depending on your access to technology and preferences.
Online Update
The most convenient way to update your SRD grant phone number is through the official SASSA website:
- Visit the Website: Go to https://srd.sassa.gov.za/sc19/contact.
- Select “Change Phone Number”: Click on this option.
- Enter Your Details: Provide your 13-digit ID number and 6-digit application ID.
- Verify Your Email: Submit your registered email and updated phone number.
- Reason for Update: Select the reason for changing your phone number.
- OTP Verification: Enter the OTP sent to your new number to confirm the change.
After submitting the form, SASSA will process your request within 2–5 working days. Be patient as verification is completed.
Update via WhatsApp
You can also update your phone number using WhatsApp:
- Save the number 082 046 8553 on your phone.
- Send a message starting with “Hi.”
- Select the option for “Update Personal Details.”
- Provide your ID number and other required information.
- Enter your new phone number when prompted.
Once verified, SASSA will confirm the update.
Offline Update
If online methods aren’t accessible, you can update your details offline.
Contact the SASSA Helpline
- Call 0800 60 10 11 and request to update your phone number.
- An agent will verify your identity and update the contact information.
Visit a SASSA Office
- Go to the nearest SASSA office with your ID documents.
- Staff will verify your identity and assist in updating your number.
Both offline methods can be time-consuming due to high demand, so plan accordingly.
Lost Phone or SIM Card?
If your phone or SIM card is lost or stolen:
- Visit https://srd.sassa.gov.za/sc19/auth.
- Enter your ID number to report the lost phone number.
- Confirm the change request by selecting Yes or No.
- Obtain a replacement SIM card with the same number by presenting your ID to the service provider.
This ensures you retain access to your grant without needing to update your phone number in SASSA’s system.
Key Considerations
When updating your phone number, keep the following in mind:
- Your phone number must be RICA-registered to receive PINs for cardless ATM withdrawals.
- Retain your application ID securely for future updates or queries.
- You can only make one update request every 24 hours.
- If the website experiences glitches, retry later or contact the helpline for assistance.
How Long Does It Take?
SASSA typically takes 2–5 working days to process phone number updates. In some cases, it may take up to 14 days if additional verification is required.
By following these steps, you can ensure your contact details are up to date, preventing disruptions in your SRD grant payments.